Privacy Policy

Privacy Policy for Top Hatch Ventures (DBA At Fault)

Effective Date: 8/1/2024

Welcome to Top Hatch Ventures (doing business as At Fault), a pickleball eatertainment concept based in Dallas, Texas. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, mobile app (via PodPlay), and related services.

1. Information We Collect

We collect personal information in several ways, including:

  • Information you provide directly: When you register on our website or app, make bookings, contact us, or engage with our services, you may provide us with your name, email address, phone number, billing information, and other details.

  • Information collected automatically: When you visit our website or use our app, we may collect technical information such as your IP address, browser type, device information, and usage data through cookies and similar technologies.

  • Information from third parties: We may receive information about you from third-party services you use to log in or link to our services, such as social media accounts or payment processors.

2. How We Use Your Information

We use your personal information to:

  • Provide and maintain our services, including bookings through our mobile app.

  • Process payments and manage customer relationships.

  • Communicate with you about updates, promotions, or service changes.

  • Improve our website, mobile app, and customer experience.

  • Comply with legal obligations.

3. How We Share Your Information

We may share your personal information with:

  • Service providers: Companies that assist us with payment processing, marketing, data analytics, and customer support.

  • Third parties: When required by law, or to protect our legal rights.

  • Business transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal data but cannot guarantee absolute security.

5. Your Choices

You can manage your preferences by:

  • Opting out of marketing communications by following the unsubscribe instructions in emails.

  • Disabling cookies through your browser settings, though this may affect your experience on our website.

  • Updating or deleting your account information by logging into the app or contacting us directly.

6. Children’s Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that a child under 13 has provided us with personal information, we will take steps to delete it.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Top Hatch Ventures (DBA At Fault)
Dallas, Texas
Email: info@at-fault.com